Privacy Policy

Spencer's Plumbing Services (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, communication channels, or interact with us in any way.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Service address
• Billing information
• Payment details
• Any information you voluntarily provide to us

Service Information

• Details regarding plumbing issues or requested services
• Appointment history
• Estimates, invoices, and service records

Website & Technical Information

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

2. How We Use Your Information

We may use your information to:

• Provide plumbing services
• Schedule and confirm appointments
• Respond to inquiries and customer support requests
• Send invoices and process payments
• Communicate service updates
• Improve our services and customer experience
• Send promotional offers or service reminders
• Comply with legal obligations

3. SMS & Text Messaging Communications

By providing your phone number and opting in through our website, forms, service requests, or other communication channels, you consent to receive SMS/text messages from Spencer's Plumbing Services related to:

• Appointment confirmations and reminders
• Service updates
• Technician arrival notifications
• Customer support communications
• Billing notifications
• Occasional promotional or service-related offers

Message Frequency

Message frequency may vary depending on your interaction with our services.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to +1 832-658-2569.

Help

Reply HELP for assistance or contact us at:

Chris@spencersplumbingservices.com

Message & Data Rates

Message and data rates may apply based on your mobile carrier plan.

Carrier Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages.

Consent

Consent to receive text messages is not a condition of purchase.

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary to:

• Process payments
• Provide requested services
• Operate our business
• Comply with legal requirements
• Protect our rights or property

Third-party providers are expected to maintain the confidentiality and security of your information.

5. Cookies & Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website functionality and user experience.

You may choose to disable cookies through your browser settings, though some website features may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Information

We may retain your information for as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of your information
• Withdraw consent to communications

To exercise these rights, contact us using the information below.

9. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.

10. Children's Privacy

Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. Continued use of our services constitutes acceptance of any changes.

12. Contact Information

Spencer's Plumbing Services

Chris@spencersplumbingservices.com

+1 832-658-2569