1. Business Information

Spencer's Plumbing Services (“we,” “our,” or “us”) provides residential and commercial plumbing services, including repairs, installations, maintenance, and emergency services. By using our services or communication channels, you agree to the following Terms and Conditions.

2. Services

We offer services including, but not limited to:

• Plumbing repairs (leaks, clogs, pipe issues)
• Water heater installation and repair
• Drain cleaning and sewer services
• Fixture installation (sinks, faucets, toilets)
• Preventative maintenance and inspections
• Emergency plumbing services

All services are subject to agreed estimates, work orders, or invoices.

3. Payments & Billing

• Payment terms will be outlined in your estimate or invoice.
• Payment may be required upon completion of service unless otherwise agreed.
• Deposits may be required for larger jobs or installations.
• Late payments may result in additional fees or delays.
• We reserve the right to suspend or refuse services for non-payment.
• Accepted payment methods may include cash, credit/debit cards, ACH, or other approved methods.

4. Service Scope & Estimates

• Services are limited to the scope outlined in the estimate or work order.
• Additional work outside the original scope may require approval and additional charges.
• Estimates are based on visible conditions; unforeseen issues may affect final pricing.

5. Customer Responsibilities

You agree to:

• Provide accurate information regarding plumbing issues
• Ensure safe and reasonable access to the work area
• Secure pets and remove hazards prior to service
• Be available for approvals when needed

Delays caused by a lack of access or communication may impact service timelines.

6. Workmanship & Warranty

• We strive to provide high-quality workmanship on all services.
• Warranty details (if applicable) will be provided at the time of service.
• Warranty does not cover issues caused by misuse, neglect, or third-party work.

7. Limitation of Liability

Spencer's Plumbing Services shall not be liable for any indirect, incidental, or consequential damages, including but not limited to:

• Property damage beyond our control
• Pre-existing plumbing issues
• Water damage due to system failure
• Loss of use of property

All services are provided at your own risk.

8. Third-Party Products & Services

We may install or recommend third-party products (fixtures, water heaters, parts, etc.).

We are not responsible for manufacturer defects, warranties, or performance of third-party products.

9. SMS Messaging Terms

By providing your phone number and opting in through our website forms, service requests, or other communication channels, you expressly consent to receive text messages from Spencer's Plumbing Services related to:

• Appointment confirmations and reminders
• Service updates and technician notifications
• Customer support communications
• Billing notifications and follow-ups
• Occasional promotional or service-related offers

Message frequency may vary depending on your interaction with our services.

Opt-In Consent

By submitting your phone number, you agree to receive SMS communications from Spencer's Plumbing Services.

Consent is not a condition of purchase.

Opt-Out

You can cancel SMS communications at any time by replying STOP to +1 832-658-2569. You will receive a confirmation message and no further messages will be sent.

Help

Reply HELP for assistance or contact us at:

Chris@spencersplumbingservices.com

Message & Data Rates

Message and data rates may apply depending on your mobile carrier.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Consent Confirmation

By opting in, you confirm that you are the authorized user of the mobile number provided and agree to receive messages from Spencer's Plumbing Services.

10. Privacy

Your use of our services is also governed by our privacy policy.

11. Termination of Services

We reserve the right to refuse, suspend, or terminate services at any time due to:

• Non-payment
• Unsafe working conditions
• Harassment or inappropriate behavior
• Misuse of services

12. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any updates.

13. Contact Information

Spencer's Plumbing Services

Chris@spencersplumbingservices.com

+1 832-658-2569